Terms of service

Terms of Service

Effective Date: September 18, 2026

Welcome to DURREVA. These Terms of Service ("Terms") govern your access to and use of the DURREVA website, including your purchase of products through our online store.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.

These Terms are subject to applicable laws and regulations and do not limit any mandatory consumer rights that cannot legally be excluded.

1. About DURREVA

DURREVA operates as an online retail store offering beauty, skincare, wellness, self-care, mother-care, and related products.

We work with third-party fulfillment and logistics partners to process and deliver certain orders. This may include sourcing, packing, shipping, tracking, return collection, and replacement services.

Our fulfillment partners may ship products directly to customers on behalf of DURREVA.

2. Eligibility to Use Our Website

By using DURREVA, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

  • You will not use our website to engage in fraudulent, abusive, or unlawful activities.

If you are purchasing a product on behalf of another person or business, you confirm that you are authorized to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However:

  • Product images may vary slightly from the actual product due to lighting, photography, packaging updates, or screen settings.

  • Product packaging, color, labeling, or presentation may occasionally differ from images shown on the website.

  • Product specifications may be updated by manufacturers or suppliers from time to time.

  • Availability may change without prior notice.

We do not guarantee that every product description, image, specification, or other website content will always be completely free from errors.

If a significant error is discovered in a product description, price, availability, or specification, we reserve the right to correct the information and, where applicable, provide you with the option to continue with the corrected order or cancel the affected order in accordance with applicable law.

4. Product Use and Safety

You are responsible for reading and following the product's instructions, warnings, labels, and recommended use before using any product.

For skincare, beauty, wellness, mother-care, or other personal-care products, individual results may vary.

Unless expressly stated otherwise, products sold by DURREVA are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

If you have allergies, sensitivities, medical concerns, are pregnant or breastfeeding, or are uncertain whether a product is appropriate for you, consult an appropriately qualified healthcare professional before use.

DURREVA is not responsible for problems resulting from misuse, improper application, failure to follow product instructions, or use contrary to the manufacturer's warnings.

5. Prices and Taxes

All product prices displayed on DURREVA are stated in the currency shown on the website.

The price applicable to an order is the price displayed at the time the order is placed, subject to obvious pricing errors or corrections permitted by applicable law.

Where applicable, taxes, delivery charges, customs duties, or other charges will be displayed or communicated in accordance with applicable requirements.

DURREVA reserves the right to change product prices at any time. Price changes will not affect an order that has already been accepted, except where required to correct an obvious error or as otherwise permitted by law.

6. Orders and Order Acceptance

When you place an order through DURREVA, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted for fulfillment.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:

  • Product unavailability

  • Incorrect or obvious pricing errors

  • Suspected fraud or unauthorized transactions

  • Incorrect customer information

  • Delivery restrictions

  • Duplicate or unusually large orders

  • Technical or system errors

  • Other circumstances permitted by applicable law

If we cancel an order after payment has been received, any refund required by applicable law will be processed through the appropriate payment method.

7. Customer Information and Order Accuracy

You are responsible for providing accurate information when placing an order, including:

  • Full name

  • Mobile number

  • Email address

  • Delivery address

  • Apartment, building, or unit information where applicable

  • Any other information necessary for successful delivery

DURREVA is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated information provided by the customer, subject to applicable law.

If you discover an error in your order or delivery information, please contact us as soon as possible.

8. Payment

Payment methods available on DURREVA may include credit/debit cards, digital payment methods, cash on delivery, or other methods displayed during checkout.

You authorize DURREVA or its authorized payment service provider to process the payment associated with your order.

Payment information may be processed by third-party payment providers. DURREVA does not intentionally retain complete payment-card information beyond what is necessary for legitimate transaction, security, accounting, or legal purposes.

9. Shipping and Delivery

DURREVA works with third-party fulfillment and delivery partners to process and deliver orders.

Estimated delivery times are provided as reasonable estimates and may vary due to factors including:

  • Delivery location

  • Courier operations

  • Weather

  • Public holidays

  • Remote-area delivery

  • Incorrect or incomplete address information

  • Customs or regulatory requirements

  • Unforeseen operational circumstances

A delivery estimate is not a guarantee unless expressly stated otherwise.

For additional information, please refer to our Shipping & Delivery Policy.

10. Returns, Replacements and Refunds

Returns, replacements, and refunds are governed by DURREVA's separate Return, Replacement & Refund Policy, which forms part of these Terms.

If you receive an incorrect, faulty, broken, or damaged product, you should contact DURREVA Customer Support as soon as possible and provide the information or evidence reasonably required to assess your request.

DURREVA may coordinate with its fulfillment and logistics partners to process an approved replacement or other appropriate remedy.

Please do not send products to any address unless DURREVA has provided specific return instructions.

Nothing in these Terms limits any mandatory return, cancellation, refund, warranty, or consumer rights available under applicable law.

11. Promotions and Discount Codes

From time to time, DURREVA may offer promotional campaigns, discount codes, special prices, bundles, or other offers.

Unless otherwise stated:

  • Promotional offers may be subject to specific terms.

  • Discount codes must be entered correctly at checkout.

  • Some products or collections may be excluded from promotions.

  • Multiple discount codes may not be combined.

  • Promotions may have expiration dates or limited availability.

DURREVA reserves the right to correct obvious promotional errors and to withdraw or modify a promotion where permitted by applicable law.

12. Intellectual Property

All content displayed on DURREVA, including but not limited to:

  • Brand names

  • Logos

  • Text

  • Product descriptions

  • Graphics

  • Images

  • Website design

  • Page layouts

  • Videos

  • Icons

  • Original marketing materials

is owned by or licensed to DURREVA or its relevant content providers and is protected by applicable intellectual-property laws.

You may access and use the website for personal and lawful shopping purposes only.

You may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit DURREVA's content without prior written permission, except where permitted by applicable law.

13. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with website security or functionality.

  • Introduce malicious code, viruses, or harmful software.

  • Use automated systems to scrape or collect website content without authorization.

  • Submit false, fraudulent, or misleading information.

  • Attempt to make unauthorized purchases or payments.

  • Abuse promotional codes, offers, or customer-service processes.

  • Use DURREVA's content, branding, or materials without authorization.

We may restrict or terminate access to our website where reasonably necessary to protect our business, customers, systems, or legal rights.

14. Third-Party Services and Links

DURREVA may use third-party services for payment processing, fulfillment, shipping, analytics, website functionality, marketing, and other business operations.

We may also provide links to third-party websites or services.

Third-party services operate according to their own terms and policies. DURREVA is not responsible for the independent content, policies, availability, or practices of third-party websites or services.

Our use of a third-party fulfillment provider does not transfer your customer relationship with DURREVA to that provider.

15. Website Availability

We make reasonable efforts to keep the DURREVA website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption

  • Free from errors

  • Completely secure

  • Free from bugs or technical issues

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, security incidents, or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, DURREVA will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including mandatory consumer rights or liability arising from circumstances where such limitation is prohibited.

17. Events Beyond Our Reasonable Control

DURREVA will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, transportation disruptions, strikes, widespread technical failures, public-health emergencies, security incidents, or other similar events.

Where such circumstances occur, we will make reasonable efforts to minimize their impact and keep affected customers informed where appropriate.

18. Privacy and Personal Information

Your use of DURREVA is also subject to our Privacy Policy.

We may collect and process personal information necessary to operate our store, process orders, provide customer support, arrange delivery, process payments, prevent fraud, and comply with legal obligations.

For more information about how your information is handled, please review our Privacy Policy.

19. Customer Communications

By placing an order or contacting DURREVA, you agree that we may contact you regarding your order, delivery, payment, customer-service requests, returns, replacements, or other transaction-related matters using the contact information you provide.

Marketing communications will be handled in accordance with applicable law and our privacy practices.

20. Complaints and Customer Support

If you have a question, concern, complaint, or request relating to an order or product, please contact DURREVA Customer Support first.

We will make reasonable efforts to review and address your concern and communicate the applicable next steps.

Please include your order number and relevant details when contacting us so that we can assist you efficiently.

21. Changes to These Terms

DURREVA may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or website functionality.

The updated version will be posted on this page with a revised effective date.

The Terms applicable to an order will generally be the version in effect when the order was placed, subject to applicable law and any mandatory consumer protections.

22. Governing Law

These Terms shall be interpreted and applied in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, to the extent applicable to DURREVA and the relevant transaction.

Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable law.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to apply to the extent permitted by law.

24. Entire Agreement

These Terms, together with DURREVA's Privacy Policy, Return, Replacement & Refund Policy, Shipping & Delivery Policy, and any other policies expressly incorporated into the website, form the terms governing your use of DURREVA and your purchases from our store, subject to applicable law.

25. Contact Us

If you have questions about these Terms or need assistance with an order, please contact:

DURREVA Customer Support
Email: durreva.care@gmail.com
Website: DURREVA

Please retain your order confirmation and related communications for your records.

Thank you for shopping with DURREVA.